At Happy Nation, operated by Janaki Appliances Pvt. Ltd., we want you to have a smooth and reliable shopping experience. This policy explains how order cancellations, returns, replacements and refunds are handled for purchases made through happynation.co.in.
1. Order Cancellation
You may request cancellation of your order:
- Within 12 hours of placing the order, or
- Before the order has been dispatched,
whichever occurs earlier.
To request cancellation, contact us with your order number:
Email: support@happynation.co.in
Phone: +91 9908814769
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery according to the return conditions mentioned below.
2. Return Policy
We accept returns for eligible products within 7 days from the date of delivery.
A return request may be made in the following situations:
- You received a damaged product.
- You received a defective product.
- You received a different product from what you ordered.
- The product has a manufacturing or functional issue.
- You received an eligible product that you wish to return within the applicable return period.
The product must be returned in unused/resalable condition, unless the return is due to a defect, damage or incorrect product.
Google recommends that return policies clearly explain the circumstances under which returns are accepted, the return timeframe, return method and applicable return costs.
3. Return Request
To initiate a return, please contact our customer support team within 7 days of delivery.
Please provide:
- Order number
- Registered mobile number or email address
- Reason for return
- Clear photographs of the product, where applicable
- Unboxing video/photos for damaged or incorrect deliveries, if available
Our support team may review the request before approving the return.
Email: support@happynation.co.in
Phone: +91 9908814769
4. Product Condition for Returns
For a return to be accepted, the product should generally be:
- Unused and in resalable condition
- Packed in the original packaging
- Complete with original accessories
- Complete with manuals, cables and other items supplied with the product
- Free from damage caused by misuse or improper handling
For products returned because of a manufacturing defect, damage during delivery or incorrect product received, the product may be inspected before the return or replacement is approved.
5. Non-Returnable Situations
A return may not be accepted when:
- The return request is made after the applicable 7-day return period.
- The product has been damaged due to misuse, accident or improper handling.
- The product has been modified or repaired by an unauthorized person.
- The product is returned without required accessories or parts.
- The product has significant physical damage caused after delivery.
- The product cannot be identified as an order purchased from Happy Nation.
6. Return Shipping Charges
Damaged, Defective or Incorrect Product
If the product received is damaged, defective or incorrect due to an issue attributable to Happy Nation, Happy Nation will arrange or bear the applicable return shipping cost.
Customer-Initiated Eligible Return
For an eligible return that is not due to a product defect, damage or incorrect shipment, applicable return shipping charges may be deducted from the refund amount, where applicable.
Any applicable return charge will be communicated to the customer before the return is processed.
7. Replacement
Where applicable, Happy Nation may offer a replacement instead of a refund.
Replacement is subject to product availability.
If a replacement is unavailable, an eligible refund will be processed according to this policy.
8. Refund Policy
Once the returned product has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will generally be processed within 5–7 business days.
Refunds will be issued to the original payment method used to place the order.
The time taken for the amount to appear in your bank account or payment account may vary depending on the bank, card issuer or payment service provider.
9. Failed or Duplicate Payments
If your payment fails but your account has been charged, or if you are charged more than once for the same order, the applicable amount will be refunded.
Such refunds will generally be processed within 5–7 business days, subject to the payment gateway and banking system.
10. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.
Refund processing generally takes 5–7 business days after cancellation is confirmed.
11. Return Process
The return process generally follows these steps:
Step 1: Contact Happy Nation customer support.
Step 2: Provide your order details and reason for return.
Step 3: Our team reviews the request.
Step 4: If approved, return instructions will be provided.
Step 5: Product is returned to Happy Nation.
Step 6: Product is inspected where applicable.
Step 7: Replacement or refund is processed according to the outcome.
12. Important Information About Returns
Customers should retain the original packaging, accessories and invoice/order information until the return period has ended.
For products reported as damaged or incorrect, photographs and/or an unboxing video may be requested to help us verify the issue.
Providing an unboxing video is recommended for damaged or incorrect deliveries, but the absence of a video does not by itself replace the applicable return eligibility requirements.
13. Changes to This Policy
Happy Nation may update this Return, Refund & Cancellation Policy from time to time.
Any updated policy will be published on this page with the revised effective date.
14. Contact Us
For cancellation, return, replacement or refund assistance:
Happy Nation
Operated by: Janaki Appliances Pvt. Ltd.
Email: support@happynation.co.in
Phone: +91 9908814769
Website: happynation.co.in
Business Address:
D 44, Behind Topaz Blade Company, Phase IV,
Phase-IV (Extension) IDA, Jeedimetla,
Hyderabad – 500055, Telangana, India